Frequently Asked Questions

Welcome to Aurelynny! Here are answers to some of the most‑frequently asked questions for shopping with our lip‑cosmetics store.

When will my order be processed?

Orders generally take 1‑2 business days for handling and preparation prior to shipment. Busy promotional events, standard payment security checks, or holiday peaks might slightly prolong processing timelines.

How can I track my order?

After your parcel leaves our warehouse, a shipment‑confirmation email with full tracking details will be delivered to your checkout email address. Please allow 1‑2 business days post‑dispatch for the courier system to display the first tracking scan record.

Can I change or cancel my order?

Should you wish to adjust or cancel your purchase, please reach out to us at your earliest convenience. Our team will try our utmost to accommodate your request. Once goods have moved into fulfillment or been dispatched, edits and cancellations can no longer be performed.

What if my lip makeup item is damaged, incorrect, or missing?

We hope you enjoy every lip gloss and lip liner you receive from us. If you get damaged, faulty, wrong, or missing lip cosmetic products inside your package, kindly send us an email right away with your order number plus clear photos of the lip items, product packaging and shipping label. We will assess your case and offer a proper solution promptly.

Which currency is used?

All product prices and shipping fees on our shop are displayed in United States dollars (USD). For international shoppers, your local bank or payment service may apply currency conversion rates and cross‑border transaction charges.

How do I get help? 

Looking for extra support? Feel free to email us anytime at service@aurelynny.com. When enquiring about an existing purchase, remember to attach your order number, so we can resolve your issue more efficiently.