Contact information
OFFICIAL COMPANY INFORMATION
Foshan Juxiang Technology Co., Ltd.
Operating entity behind the Aurelynny beauty brand.
How May We Assist You?
Got questions about lip glosses, lip liners, orders, shipment, returns, reimbursements, payments or data‑privacy requests? Our customer care team is ready to support you.
CUSTOMER SUPPORT
service@aurelynny.comEmail is our preferred channel for enquiries regarding lip makeup goods and store‑related matters.
Regarding Your Existing Orders
Kindly provide your order number and the checkout‑used email address when reaching out. This allows us to pull up your purchase record and deliver faster replies.
Damaged, Defective or Wrong Lip Cosmetic Items
If you receive faulty lip gloss or lip liner products, send a short problem description together with clear photos or video clips showing the cosmetics, outer packaging and shipping label where applicable.
Return Requests for Lip Makeup
Do not send back any items without prior notice. Our staff will evaluate your application and send you valid return guidance plus the correct receiving address for your order.
Response Timeline
We strive to answer all customer messages within 1–2 business days. Cases involving logistics carriers, payment processors, refunds or privacy‑related topics may require extra assessment time.