Refund policy

At Aurelynny, we strive to deliver a satisfying and worry‑free shopping experience for all your lip gloss and lip liner purchases. This policy outlines our procedures for product returns, damage claims, and refund requests for all Aurelynny lip cosmetic products provided by Foshan Juxiang Technology Co., Ltd.

Return Window

Customers may submit a valid return request within 30 days after package delivery. To be eligible for return, all lip glosses and lip liners must be brand new, unused, unopened, and kept in original factory packaging, together with valid purchase proof. Any returns sent without prior official authorization may be rejected.

Non-Returnable Items

Due to cosmetic hygiene standards, safety regulations, and product quality protection, opened, used, or tampered lip makeup products, custom-tailored cosmetic items, final-sale goods, and promotional vouchers are non-returnable and non-exchangeable. This rule only excludes products that arrive defective, damaged, or as otherwise mandated by local consumer protection laws.

Damaged, Incorrect, or Missing Items

Kindly inspect your lip cosmetics immediately after receiving your parcel. If your order contains damaged, defective, wrong, or missing lip gloss or lip liner items, please contact our support team immediately. Provide your order number together with clear photos of the cosmetic products, outer packaging, and shipping label. Our team will verify your case and offer a suitable solution including replacement, full or partial refund, or other proper resolutions.

Return Shipping

Customers are responsible for all return shipping fees unless the return is caused by our error, including defective products, incorrect shipments, or as required by local consumer laws. Initial shipping fees are non-refundable. We highly suggest using a trackable shipping method, as returned packages remain under customer responsibility until successfully received and confirmed by Aurelynny.

Refunds

After we receive and complete a full inspection of your returned lip cosmetic items, approved refunds will be processed to your original payment channel. Please allow additional processing time for your bank or payment platform to display the refund balance. Where legally permitted, value depreciation fees may be deducted if the products show excessive handling damage beyond basic inspection.

How to Get Help

For return-related support and inquiries, please email us at service@aurelynny.com with your order number, return reason, and supporting visual evidence.

This return policy does not override or restrict your statutory consumer rights protected by applicable local laws.